About Us

Enhancesoft Kenya is part of Enhancesoft LLC, a globally recognized software company headquartered in Alexandria, Louisiana, USA. We develop world-class software solutions like osTicket and SupportSystem, trusted by millions of users worldwide. With a commitment to innovation and global growth, our diverse team brings unique perspectives and skills to deliver products that streamline operations and meet the evolving needs of businesses worldwide.

Who We Are

At Enhancesoft, one guiding principle drives everything we do: MAKE.HAPPY.CUSTOMERS!

We specialize in software solutions that empower businesses around the world to streamline their operations. Our flagship products, osTicket and SupportSystem, are trusted by millions, providing organizations with efficient and effective tools to manage, prioritize, and respond to customer inquiries.

Since its launch in 2004, osTicket has become the world’s leading open-source customer support ticketing system, with millions of downloads and active users. Our SaaS offering, SupportSystem, serves thousands of paying customers across 121 countries, cementing our position as a major player in the customer support software industry.

We are excited to expand our global presence with the opening of a new office in Eldoret, Kenya. This growth underscores our commitment to building a diverse and talented team ready to innovate and support our valued clients worldwide.

Our Core Values: The Foundation of Our Culture

Team

We are a diverse team of professionals who are deeply passionate about what we do and, more importantly, how we do it together. At Enhancesoft, our team is our culture, which is why we’re highly selective about who joins us. We prioritize aptitude and a shared passion over experience alone, ensuring that every team member brings both talent and enthusiasm.

Excellence

We are a value-driven company, committed to building a business where uncompromising standards permeate all aspects of what we do. We’re relentlessly and maniacally focused on solving real problems for our customers —solving them with precision, care, and an elegance that reflects our dedication to excellence and integrity.

Service

At the heart of our mission is a guiding principle: 'Make Happy Customers.' This isn’t just a motto—it’s how we operate every day. Our commitment to exceptional service and excelence is evident in every product we develop and every interaction we have. Putting customers first isn’t just our approach; it’s the foundation of everything we do.

PETER ROTICH, CEO & FOUNDER

After 26 years abroad, Peter Rotich, Enhancesoft’s visionary CEO Founder and son of the soil is coming home to bring his expertise and commitment to expanding job opportunities in Kenya’s tech industry.

Driven by a belief in the transformative power of technology and the strength that diversity brings to a team, Peter is establishing an Enhancesoft branch in Eldoret to build a workplace where talent and innovation flourish—regardless of where team members were born or their upbringing.

Peter’s journey began in Kolong village, Kamobo in Nandi County – where he grew up without electricity, running water, or access to technology. His unyielding drive to learn led him to the United States, in late 90’s, where he earned a degree in Computer Engineering at Tulane University, with minors in Electrical Engineering and Mathematics. He went on to found Enhancesoft, a global software company providing efficient customer support solutions trusted by millions of users and companies worldwide.

In this next chapter, Peter envisions Enhancesoft’s Eldoret branch as a hub of creativity and technical expertise, drawing together diverse voices from across Kenya and beyond. Peter’s leadership philosophy is deeply rooted in the idea that great technology makes work location-agnostic, empowering team members to contribute their best work regardless of where they were born or their upbringing. He believes that creating a dynamic, inclusive team is essential to building software that bridges divides and empowers communities.

“At Enhancesoft, our culture is all about empowering and championing our team members. As the Founder and CEO, I invite you to join me in creating our ‘Silicon Valley’ in the heart of the City of Champions, in the Great Rift Valley!” ~ Peter Rotich.

Millions of Users Rely on Our Software!

BE PART OF A TEAM WITH A TRULY GLOBAL IMPACT

Joining Enhancesoft means becoming part of a global initiative to redefine customer support through innovative software solutions. Our flagship products are trusted by millions of users and companies worldwide, from small businesses to Fortune 500 enterprises. As a team member, you'll have the opportunity to make a real difference on a global scale by contributing to a platform that transforms how organizations manage customer support.

At Enhancesoft, your work will impact diverse industries around the world, driving efficiency and innovation in customer support systems and platforms. With our strong commitment to open-source software, team culture, high standards, and impactful service; you’ll play a vital role in shaping software solutions that empower organizations everywhere. Join us and help build products that drive success across borders and industries.